Frequently asked questions

If you've experienced our nursing or hospice services, we’d love to hear what you think. If you want to tell us about your whole experience with Marie Curie, take our survey  . If there's something in particular you want to make us aware of, perhaps a problem or an improvement, please use our online form.

When you Team Marie Curie, we’ll support you all the way - whether you’re taking part in a run, swim, cycle ride, walk or triathlon.

Running?
You will receive:

• Access to the Running Zone which includes:
  - Training guides from our running expert Ade Aboaba with top tips for setting your training goals
  - An online fundraising pack to help you smash that target
• A Nike Dri - FIT running vest
• Friendly fundraising support from Team Marie Curie

Doing a triathlon?
You will receive:

• Access to the Triathlete Zone which includes an online fundraising pack to help you smash that target
• A Nike Dri - FIT running vest
• Friendly fundraising support from Team Marie Curie

Cycling?
You will receive:

• Access to the Cycle Zone which includes:
  - Training pages with top tips from pro cyclists Team NetApp-Endura for setting your training goals
  - An online fundraising pack to help you smash that target
• The chance to earn your own Team Marie Curie jersey from Endura by fundraising £350 or more by event day*
• Friendly fundraising support from Team marie Curie

*once you hit the £350 mark let us know at team@mariecurie.org.uk and we’ll send your jersey by post.

Swimming?
You will receive:

• Access to the Swim Zone which includes:
  - Training pages with top tips for setting your training goals
  - An online fundraising pack to help you smash that target
• Friendly fundraising support from Team Marie Curie

Walking?
You will receive:

• Access to the Walking Zone which includes:
  - Training pages with top tips for setting your training goals
  - An online fundraising pack to help you smash that target
• Friendly fundraising support from Team Marie Curie

Fundraising isn’t just about asking for sponsorship, there are lots of fun ways to raise money and it needn’t take up lots of your time.

When you join Marie Curie’s Daffodil Team you will be sent lots of information to help with ideas and inspiration to help you make the most of your fundraising.

Your physical efforts at your event will not only allow for incredible personal achievement, but you’ll also be helping to provide vital care for people with terminal illnesses and their families.

Given the choice, most of us would want to die at home, surrounded by the people and things we cherish.

Marie Curie makes this possible.

The money you raise will allow Marie Curie Nurses to give free hands-on care to people with terminal illnesses in their own homes, and vital emotional support to their loved ones. We allow families to make the most of the precious time they have left together.

Every £20 that's donated to Marie Curie provides an hour of free care to someone living with a terminal illness.

Please make sure you tell both the event organiser and us as quickly as possible. They may be able to offer you a deferred place in next year’s event.

Please be aware that your registration fee may not be refundable. Check the Terms and Conditions of the event with the event organiser.

This will depend on which event you are taking part in – some event organisers send these out weeks in advance, while others will ask you to collect them on the day. Please check the event organiser’s website for further details.

When registering with the event organiser, you'll notice that some events offer Own Places and/or Guaranteed Places.

An Own Place entry is one that the participant obtains themselves from the event organiser for a registration fee.

Guaranteed Places are offered by participating charities on condition that the participant pays an entry fee and raises a specific amount.

Own Places and Guaranteed Places are generally distributed on a first-come, first-served basis.

Some event organisers refer to Guaranteed Places as Gold Bond places or Pledge places. In all cases the event organiser will notify you if your entry has been accepted.

If you have secured a Guaranteed Place for Marie Curie you will automatically become part of Team Marie Curie.

If you have already secured your Own Place, you can still join Team Marie Curie and access the same benefits, but can define your own fundraising target.

You should have a thank you email from us confirming that your donation has been received. You should also have a confirmation email from Worldpay with a transaction ID you can use for tracking – note: there is sometimes a delay in receiving this email.

If neither email appears in your inbox, please check your junk/spam folder and if you have not received either email at all, please check with your bank.

If you need further assistance, our Supporter Relations team would be happy to help you - please email them or call 0800 716 146.

Worldpay will not accept any postcodes that do not contain a space. Please enter a space in the correct place in your postcode.

Enthuse is a charity fundraising and event registration platform.

It's the official fundraising partner for the London Marathon, Big Half, RideLondon and the Great Run Company. It supports participants to raise money through their own fundraising page. 

When you register for the London Marathon, Big Half, RideLondon or the Great Run Company event, you'll automatically get your own fundraising page on Enthuse. You don't need to create an account.

As soon as the page is created, you can share the link and collect donations as well as paying money in yourself. Funds go directly to Marie Curie.

No. You'll get a page as part of the registration process, but how much you use it is up to you. You can still use other fundraising platforms such as JustGiving if you prefer.

Enthuse offers similar tools to other fundraising sites, but it's integrated into the registration process – so you get your place in the event and your fundraising page at the same time.

Yes. Enthuse is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services, under the reference number 797344.

Yes. All donations made through Enthuse are securely encrypted and processed using SSL with a minimum 128-bit encryption and firewalls. All credit and debit card payments are processed via our PCI DSS Level 1 compliant payment gateway.

Enthuse has a long history of supporting charities and events like these, and the London Marathon, Big Half, RideLondon and Great Run Company have chosen them specifically for the job. The organisation was previously known as Primo Events and CharityCheckout.

Yes. Donating is easy and all payments reach Marie Curie quickly and securely.

Yes – see Enthuse's how-to guide.