If you're staying with us, you'll have a bed in our in-patient unit (IPU).

Each bed area has a television, and most rooms and some have far-reaching views over the Campsie Hills.

We'll help you to achieve your goals, whether big or small. If you're staying at the hospice in the in-patient unit, we will:

• make you more comfortable if you have persistent pain, tiredness, difficulty breathing or other symptoms
• help you maintain your independence so you can continue to do things for yourself for as long as possible
• offer you and your family emotional support should you want it
• advise you, and the people close to you, about how to get the right information if you are concerned about money, social benefits, or how to find equipment and services.

The people close to you are welcome to visit and we have facilities for them to stay overnight too.

Our Outpatient Care support patients living at home. On your first visit we will get to know you and talk through what’s on offer, so that we can put together a programme of care that works for you.

This might include:

• information and advice on different aspects of your illness including helping to control your symptoms
• emotional support
• complementary therapies run by expert volunteers
• specialist programmes for people with heart failure or breathing difficulties
• activities including gardening, gentle exercise, crafts, games, watercolour and quizzes
• letter-writing and memory boxes
• hairdressing, manicures and visits from ‘Pets as Therapy’.
• educational sessions including looking after yourself and planning for the future
• a chance to meet others in a similar situation.

You can also make appointments with one of our specialist doctors, physiotherapist or occupational therapists for a one-to-one consultation.

You'll also find a range of information and support online for if you've been recently diagnosed or you're living with a terminal illness. You can call our Support Line to get practical information and emotional support, whatever your situation.

If you're close to someone who is living with a terminal illness, you may need support yourself. Our Patient and Family Support Team is here to help with practical, emotional and spiritual support.

While you're visiting the hospice, you're welcome to use the family room, café, quiet room and hospice gardens to relax – as well as to spend time with your loved one in their room.

The team are here to help with making decisions and planning for the future. This might include advice about getting benefits and planning for care at home, signposting to free Will-writing services, sharing information about funeral planning and making memory boxes.

If someone close to you is terminally ill, or has died, it can be difficult to talk about your feelings and emotions, especially with family and friends. We offer a range of emotional support including:

• One-to-one support sessions for adults
• One-to-one counselling for adults/children
• Therapeutic support, such as making memory jars, memory boxes or writing letters for adults/children

Please contact a member of the Patient and Family Support Team on 0141 557 7400 if you would like to access support.

Our support continues after the death of a loved one and you are always welcome to get in touch if you need support.

If someone close to you has died it can be difficult to talk about your feelings and emotions. We offer a range of bereavement support including:

• One-to-one support sessions for adults
• One-to-one counselling for adults/children
• Bereavement drop-in groups

Memory events are held regularly during the year and a Lights to Remember service is held at Christmas. These are opportunities for you to take time to reflect and remember loved ones.

Please contact a member of the Patient and Family Support Team on 0141 557 7400 if you would like to access any of this support.

The Marie Curie bereavement support line is also available for anyone to access. You can receive up to six sessions of telephone support from a trained volunteer. Call 0800 090 2309 or visit https://www.mariecurie.org.uk/help/support/bereavement.

You'll find a range of information and support online for people living with a terminal illness, and their families. This includes information: 

• if you've recently been diagnosed with a terminal illness 
• if you're living with a terminal illness 
•  if you're caring for someone 
• about what to do when someone dies 
• about benefits and finances 
• about our bereavement support service. 

You can also call our Support Line on 0800 090 2309* to get practical information and emotional support, whatever your situation. If you are looking for regular support from a volunteer you can sign up to our Companion over the phone service. 

*Calls are free from landlines and mobile phones. Your call may be recorded for quality and training purposes. 

Our Companion at home service can offer you regular support in your home from a trained volunteer.

Once we’ve got to know a little bit about you, your interests and your needs, we’ll match you with a trained, dedicated volunteer. They’ll spend up to three hours a week visiting you at home or talking with you over the phone.

It’s up to you how you spend your time with your Helper volunteer – you might just want to chat or there might be something practical your volunteer can help you with. The service is entirely based around your needs.

The service is available across the UK and provided in a range of different languages, including Hindi, Urdu and Punjabi. These are dependent on the availability of the language speakers.

To find out more about the Scotland Companion at home service contact the Patient and Family Support Team on 0800 304 7406.

We work collaboratively with our health and social care colleagues in the local area to make sure you get the support you need.

As well as our Marie Curie hospice, Glasgow has a Marie Curie Nursing Service which is there to support you with care in your home. These nurses generally provide one-to-one nursing care and support overnight where you live, usually for eight or nine hours.

If you’d like to find out more about getting a Marie Curie nurse in your home, ask your district nurse or GP for more information.

We have a full team of professionals on hand, including specialist nurses and doctors, physiotherapists, occupational therapists, complementary therapists, social workers and a chaplaincy service.

We work in partnership with other professionals involved in your care, such as your GP, district nurse, hospital consultant and clinical nurse specialists.

Management team

Irene Johnstone, Head of Operations

Libby Ferguson, Medical Director

Eileen McGinley, Head of Quality and Clinical Practice

In-patient unit team

Margaret Laidlaw, In-Patient Unit Manager

Margaret Lambie, Nursing Services

Research team

Emma Carduff, Research Lead

Fundraising team

Ashley Thomson, Head of Fundraising

Administrative team

Michael Kenny, Facilities Manager

Michelle Harkins, Administration Supervisor

Catering team

Robert McDonald, Head Chef

Housekeeping team

Carol Kennaway, Domestic Supervisor

Contact us to find our more about the services we offer at the hospice.

You may hear people using the term palliative care. This type of care focuses on helping you to maintain the best possible quality of life.

Palliative care includes a variety of treatments to help you with any physical problems as well as your social and psychological needs. Support also extends to your family and friends who may have concerns about you and your illness.

You might receive palliative care at the same time as other treatments, such as chemotherapy or radiotherapy. Find out more about palliative care.

Please do not bring valuables to the hospice as we cannot accept responsibility for loss or damage.

If you're admitted at short notice and you have valuables with you, please give them to the nursing staff so they can be locked away until they can be taken home.

We want to make sure that our patients and their families receive the best possible care and support from us. Carrying out research is one way to help us understand the needs of patients and families, and how we can best meet those needs.

From time to time, we invite patients and families we are caring for to be involved in research studies. Find out more about research at our hospices.

See all our statements of purpose by nation and region.

You are legally entitled to read your medical records. If you'd like to request a copy of your records, please write to the hospice manager.

Any information you share with staff will be protected by our duty of confidentiality. Our staff work within their professional codes of conduct and the Data Protection Act.

If you're experiencing a problem, please talk through the matter with your nurse in the first instance, who will try to help. If you need to make a complaint, you can write to the hospice manager at the following address:

The Hospice Manager
Marie Curie Hospice, Glasgow
Balornock Road
Glasgow G21 3US

The hospice manager will try to resolve the problem quickly for you. Alternatively, you can use our online complaints form.

If you're unhappy about the way Marie Curie deals with your complaint, you may wish to contact:

Independent Healthcare Complaints Manager
Healthcare Improvement Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh EH12 9EB

Phone: 0141 623 4300
Email: hcis.chiefinspector@nhs.net

As part of our responsibilities we must produce an annual report to provide a summary of the times we have triggered duty of candour within our service. Read the latest report here.